Intern NZ and Intern OZ Internship Programme
Terms and Conditions
Please ensure you read and understand what is explained below.
Upon acceptance into the Intern NZ / Intern OZ Programme you hereby agree to the Terms and Conditions below. These Terms and Conditions apply to both On-Site and Virtual internship programmes.
All internships are Unpaid
1. Application Policy
1.1 All applicants must be 18 years and older and have a valid visa that will allow them to undertake an internship, which is a form of work. It is the responsibility of the applicant to ensure that they have the correct visa.
1.2 The applicant is responsible for ensuring accurate, correct and complete information in their application.
1.3 Upon application, the candidate agrees that their details will be shared with other third parties as part of the Intern NZ / Intern OZ service.
1.4 You must inform us of and provide any University or educational requirements at the time of application and PRIOR to the commencement of the internship search.
1.5 Intern NZ / Intern OZ reserves the right to decline applicants who we deem to be an unsuitable fit for the programme.
1.6 Upon acceptance into the Internship Programme the applicant agrees to pay the full Internship Programme Fee as per the Payment Policy below.
1.7 Intern NZ / Intern OZ cannot guarantee a placement for every applicant. Should we be unable to secure a placement a partial refund of the application fee may be refunded according to our refund policy.
1.8 All applicants must have had both vaccinations for COVID-19, The reason for this is that upon application it is not known which host site will offer a placement and their particular policy regarding vaccinations. More and more sites are requesting applicants are double jabbed and it is for this reason it has been made a requirement for the programme.
2. Payment Policy
2.1 The Internship Programme Fee is paid in two parts. An initial $400NZD Deposit, which includes a $100NZD non refundable Administration fee, is payable at the time of application upon acceptance into the Internship Programme.
2.2 Internship only programmes i.e. no additional services such as accommodation; Upon confirmation and acceptance of an Internship (i.e. upon receipt of the Memorandum of Understanding) the remaining balance of the Internship Programme Fee is due upon receipt of the invoice, i.e. within 24 hours, and must be paid in full PRIOR to the commencement of the Internship. If payment is not received accordingly i.e. PRIOR to the Internship commencement date or within 24 hours (whichever is earlier), then the Internship commencement date will be deferred until payment is made in full. The host site will be notified of this delayed start date.
2.3 Silver and Gold Packages (Internship and Accommodation): Upon confirmation and acceptance of an Internship (i.e. upon receipt of the Memorandum of Understanding), the remaining balance of the Internship and Accommodation Package Fee is due and payable within 5 days of the invoice date and must be paid in full PRIOR to the commencement of the Internship. If payment is not received within the 5 days or PRIOR to the Internship commencement date (whichever is earlier), then the Internship commencement date will be deferred until payment is made in full. The host site will be notified of this delayed start date.
2.4 All costs incurred in the recovery of overdue funds, including debt recovery charges will be added to the balance of your account.
2.5 The applicant is responsible for all applicable bank fees and charges in relation to their application.
2.6 If the internship interview results in a paid job offer and not an unpaid internship, the final programme fee is due. This is considered to be a better result for candidates than an unpaid internship. However, if the candidate prefers, an unpaid internship will be arranged. If the candidate accepts the paid role, final programme fees are due.
3. Refund Policy
You will be eligible to receive a full refund of your initial Deposit less the non-refundable Administration Fee of $100 under the following circumstances:
3.1 If an internship interview has not been presented that was in line with your requirements within 12 weeks* from the date of application. After 12 weeks* we still require you to inform us if you wish to stop the search and request to withdraw from the Internship Programme prior to an internship interview being presented.
You will NOT be eligible to receive a refund of your initial Deposit:
3.2 If you advise Intern NZ / Intern OZ that you wish to withdraw from the Internship Search Programme within the first 12 weeks* from the date of application. Office closure dates at Christmas do not count towards this total. This is from Christmas Eve to the second Monday in January the following year.
3.3 If Intern NZ / Intern OZ cancels you from the Internship Programme at any time during the search process according to the Cancellation Policy below.
* The 12 weeks excludes any time that the search process is placed on hold. Examples of when your file is placed on may hold include: Intern NZ asking you to improve you CV or cover letter. Intern NZ Christmas Office Closure. Mutual agreement to place the file on hold.
4. Cancellation Policy
Intern NZ / Intern OZ reserves the right to cancel you from the Internship Programme for the following reasons and retain the full Deposit:
4.0 If you fail to attend an agreed interview without informing us prior to the interview that you cannot attend.
4.1 If you change the type of internship you requested AFTER the search process has begun.
4.2 If you change the search criteria, such as the type of internship role requested, the type of tasks requested, the location/s, the industries, dates and days of availability etc AFTER the search process has begun.
4.3 If you fail to provide and disclose pertinent information that influences the search process at the time of application such as course/academic requirements, professional certification requirements, location preferences or deadline dates etc. We may at our discretion continue the search.
4.4 If there are factors that will affect our search and/or your acceptance of a position that we were not reasonably notified of.
4.5 If you have declined 2 Internship offers that we deem match the requirements you have advised Intern NZ / Intern OZ of at the time of application.
4.6 If you decline an internship because it is unpaid.
4.7 If you have not informed us of any restrictions regarding internship locations.
4.8 If you provide any misleading or false information in your Cover Letter, CV or during your interview. This includes exaggeration of qualifications, skills or experience.
4.9 If you significantly alter the dates of the internship after we have found a host organisation that is willing to offer you a role and the host organisation cannot offer the internship at your new proposed dates.
4.10 If you ask for payment or a job at any time during the internship programme period (from the date of application to the completion of your internship as set out on the internship documentation (Memorandum of Understanding).
4.11 If you fail to attend an arranged interview or turn down an interview that is in line with your internship request without a valid reason that is acceptable to Intern NZ / Intern OZ. Company size and location are not regarded as valid reasons. We will ensure a reasonable commute and company size that is typical of the New Zealand business landscape.
4.12 If you do not agree to undertake a reasonable commute. A reasonable commute for a city is up to one hour or more each way. In some very difficult internship areas to arrange (such as aerospace engineering) possibly longer.
4.13 If you leave the country or go travelling for an extended period without notifying Intern NZ / Intern OZ while we are actively searching for your internship placement.
4.14 If you do not communicate to us that you wish to terminate the process and withdraw from the Internship Programme before we have found an organisation willing to interview you.
4.15 If you fail to respond to Intern NZ / Intern OZ emails or telephone calls/messages ie you go “silent” despite numerous follow ups from us. A response within 48 hours is expected.
4.16 If there has been insufficient communication from the applicant which may have an adverse effect on the search process. A response within 48 hours is expected. A duration of 5 days or longer is deemed too long and unacceptable as this has a detrimental effect on the search process. We will continue the search at our discretion.
4.17 If you do not have an eligible visa that allows you to undertake an internship.
4.18 If at any time you are abusive, rude, unprofessional, inappropriate or demanding to your Internship Candidate Manager, Interviewer or Internship Host Supervisor.
4.19 If you refuse to attend interviews or do not make yourself available within business hours or at times deemed suitable for the host site.
4.20 If you fail 2 interviews with organisations you have agreed to interview with. In this situation we may terminate the process and cancel you from the Internship Programme at our discretion. Please see below for details of Failed Interviews.
A Failed Interview is considered to be:
5.1 While we take every possible step to avoid issues at the internship site, they are not always avoidable. Should you face any issues you must contact us before taking finite action so we can take a part in actively resolving these. It is not acceptable for you to leave the internship without having completed the problem resolution process.
5.2 You must follow the Problem Resolution Process as advised by Intern NZ/ Intern OZ.
5.3 If during the time between us arranging the internship and you receiving final paperwork (the Memorandum of Understanding) and the start date for the internship there are any issues regarding the Host Site, such as the internship site contacting you and delaying the start or cancelling the internship, you must inform us immediately so we can manage the situation and if needed arrange another internship for you AT NO FURTHER COST TO YOU if circumstances permit and at our discretion.
6. Internship Termination Policy
Upon your acceptance, our confirmation of your Internship, and upon commencement of your internship, we may terminate your Internship with no refund of the Internship Programme Fee if:
6.1 You change attendance dates or times before confirming with Intern NZ / Intern OZ or the host site.
6.2 You change the attendance dates or times agreed to in the Memorandum of Understanding which consequently becomes unsuitable for the host site or the host site cancels the internship as a result of these changes.
6.3 You fail to start the internship on the agreed dates without communicating to Intern NZ / Intern OZ or the host site.
6.4 You fail to disclose information that impacts your ability to fulfill your internship commitments AFTER the internship is confirmed and the Memorandum of Understanding is finalised.
6.5 You are frequently absent from the Internship.
6.6 You exhibit any inappropriate or unacceptable behaviour or make unreasonable demands which Intern NZ / Intern OZ deems to be potentially damaging to our relationship with the host site.
6.7 At any time you are abusive, rude, unprofessional or inappropriate to your Internship Candidate Manager, Intern NZ / Intern OZ staff or Internship Host Supervisor.
6.8 You do not follow the Problem Resolution Process as advised by Intern NZ/ Intern OZ.
6.9 You are dismissed from your internship for any reason that points to a lack of professionalism or ability to fulfill the agreed upon tasks assigned to you.
7.0 Your host site initiates a justifiable termination of your internship for any reason.
7. Intern's Obligations and Responsibilities
Intern NZ / Intern OZ’s expectations of our Interns whilst on our programme are outlined below:
7.1 During the Internship it is expected that the Intern will perform the activities as outlined in the Memorandum of Understanding.
7.2 It is expected that the Intern will exercise all due care and maintain appropriate standards of behaviour at all times.
7.3 During the participation in the Internship, the Intern should:
8. Certificate of Completion
On completion of your internship you will be eligible for a certificate of completion issued by Intern NZ / Intern OZ. This is to be requested.
8.1 Upon successful completion of your internship and assigned tasks given to you by your supervisor.
8.2 Once we have received your final 'Internship Feedback Form' as well as your supervisor's 'Evaluation Form'.
8.3 If you have completed your internship placement as per the dates outlined on your MOU agreement.
8.4 With no outstanding amount owing towards your programme fee.
9. Confidentiality
9.1 You agree to keep confidential all host information regarding sites you interview with/and or intern with.
9.2 You agree to keep confidential all information owned by, or in the possession of Intern NZ and Intern OZ that is not in the public domain and which Intern NZ and Intern OZ reasonably regards as private. It includes, but is not limited to:
• commercial agreements
• trade secrets
• information about financial affairs
• business methods and systems
• information and records about clients, potential clients, suppliers and employees
• business strategies, including merchandising, budgeting, market analysis, pricing, advertising, products and services
• computer software and data
• other information not known to the public.
The requirement for confidentiality applies at all times while the intern works for this host site, and after the internship programme has ended.
Upon acceptance into the Intern NZ / Intern OZ Programme you hereby agree to the Terms and Conditions below. These Terms and Conditions apply to both On-Site and Virtual internship programmes.
All internships are Unpaid
1. Application Policy
1.1 All applicants must be 18 years and older and have a valid visa that will allow them to undertake an internship, which is a form of work. It is the responsibility of the applicant to ensure that they have the correct visa.
1.2 The applicant is responsible for ensuring accurate, correct and complete information in their application.
1.3 Upon application, the candidate agrees that their details will be shared with other third parties as part of the Intern NZ / Intern OZ service.
1.4 You must inform us of and provide any University or educational requirements at the time of application and PRIOR to the commencement of the internship search.
1.5 Intern NZ / Intern OZ reserves the right to decline applicants who we deem to be an unsuitable fit for the programme.
1.6 Upon acceptance into the Internship Programme the applicant agrees to pay the full Internship Programme Fee as per the Payment Policy below.
1.7 Intern NZ / Intern OZ cannot guarantee a placement for every applicant. Should we be unable to secure a placement a partial refund of the application fee may be refunded according to our refund policy.
1.8 All applicants must have had both vaccinations for COVID-19, The reason for this is that upon application it is not known which host site will offer a placement and their particular policy regarding vaccinations. More and more sites are requesting applicants are double jabbed and it is for this reason it has been made a requirement for the programme.
2. Payment Policy
2.1 The Internship Programme Fee is paid in two parts. An initial $400NZD Deposit, which includes a $100NZD non refundable Administration fee, is payable at the time of application upon acceptance into the Internship Programme.
2.2 Internship only programmes i.e. no additional services such as accommodation; Upon confirmation and acceptance of an Internship (i.e. upon receipt of the Memorandum of Understanding) the remaining balance of the Internship Programme Fee is due upon receipt of the invoice, i.e. within 24 hours, and must be paid in full PRIOR to the commencement of the Internship. If payment is not received accordingly i.e. PRIOR to the Internship commencement date or within 24 hours (whichever is earlier), then the Internship commencement date will be deferred until payment is made in full. The host site will be notified of this delayed start date.
2.3 Silver and Gold Packages (Internship and Accommodation): Upon confirmation and acceptance of an Internship (i.e. upon receipt of the Memorandum of Understanding), the remaining balance of the Internship and Accommodation Package Fee is due and payable within 5 days of the invoice date and must be paid in full PRIOR to the commencement of the Internship. If payment is not received within the 5 days or PRIOR to the Internship commencement date (whichever is earlier), then the Internship commencement date will be deferred until payment is made in full. The host site will be notified of this delayed start date.
2.4 All costs incurred in the recovery of overdue funds, including debt recovery charges will be added to the balance of your account.
2.5 The applicant is responsible for all applicable bank fees and charges in relation to their application.
2.6 If the internship interview results in a paid job offer and not an unpaid internship, the final programme fee is due. This is considered to be a better result for candidates than an unpaid internship. However, if the candidate prefers, an unpaid internship will be arranged. If the candidate accepts the paid role, final programme fees are due.
3. Refund Policy
You will be eligible to receive a full refund of your initial Deposit less the non-refundable Administration Fee of $100 under the following circumstances:
3.1 If an internship interview has not been presented that was in line with your requirements within 12 weeks* from the date of application. After 12 weeks* we still require you to inform us if you wish to stop the search and request to withdraw from the Internship Programme prior to an internship interview being presented.
You will NOT be eligible to receive a refund of your initial Deposit:
3.2 If you advise Intern NZ / Intern OZ that you wish to withdraw from the Internship Search Programme within the first 12 weeks* from the date of application. Office closure dates at Christmas do not count towards this total. This is from Christmas Eve to the second Monday in January the following year.
3.3 If Intern NZ / Intern OZ cancels you from the Internship Programme at any time during the search process according to the Cancellation Policy below.
* The 12 weeks excludes any time that the search process is placed on hold. Examples of when your file is placed on may hold include: Intern NZ asking you to improve you CV or cover letter. Intern NZ Christmas Office Closure. Mutual agreement to place the file on hold.
4. Cancellation Policy
Intern NZ / Intern OZ reserves the right to cancel you from the Internship Programme for the following reasons and retain the full Deposit:
4.0 If you fail to attend an agreed interview without informing us prior to the interview that you cannot attend.
4.1 If you change the type of internship you requested AFTER the search process has begun.
4.2 If you change the search criteria, such as the type of internship role requested, the type of tasks requested, the location/s, the industries, dates and days of availability etc AFTER the search process has begun.
4.3 If you fail to provide and disclose pertinent information that influences the search process at the time of application such as course/academic requirements, professional certification requirements, location preferences or deadline dates etc. We may at our discretion continue the search.
4.4 If there are factors that will affect our search and/or your acceptance of a position that we were not reasonably notified of.
4.5 If you have declined 2 Internship offers that we deem match the requirements you have advised Intern NZ / Intern OZ of at the time of application.
4.6 If you decline an internship because it is unpaid.
4.7 If you have not informed us of any restrictions regarding internship locations.
4.8 If you provide any misleading or false information in your Cover Letter, CV or during your interview. This includes exaggeration of qualifications, skills or experience.
4.9 If you significantly alter the dates of the internship after we have found a host organisation that is willing to offer you a role and the host organisation cannot offer the internship at your new proposed dates.
4.10 If you ask for payment or a job at any time during the internship programme period (from the date of application to the completion of your internship as set out on the internship documentation (Memorandum of Understanding).
4.11 If you fail to attend an arranged interview or turn down an interview that is in line with your internship request without a valid reason that is acceptable to Intern NZ / Intern OZ. Company size and location are not regarded as valid reasons. We will ensure a reasonable commute and company size that is typical of the New Zealand business landscape.
4.12 If you do not agree to undertake a reasonable commute. A reasonable commute for a city is up to one hour or more each way. In some very difficult internship areas to arrange (such as aerospace engineering) possibly longer.
4.13 If you leave the country or go travelling for an extended period without notifying Intern NZ / Intern OZ while we are actively searching for your internship placement.
4.14 If you do not communicate to us that you wish to terminate the process and withdraw from the Internship Programme before we have found an organisation willing to interview you.
4.15 If you fail to respond to Intern NZ / Intern OZ emails or telephone calls/messages ie you go “silent” despite numerous follow ups from us. A response within 48 hours is expected.
4.16 If there has been insufficient communication from the applicant which may have an adverse effect on the search process. A response within 48 hours is expected. A duration of 5 days or longer is deemed too long and unacceptable as this has a detrimental effect on the search process. We will continue the search at our discretion.
4.17 If you do not have an eligible visa that allows you to undertake an internship.
4.18 If at any time you are abusive, rude, unprofessional, inappropriate or demanding to your Internship Candidate Manager, Interviewer or Internship Host Supervisor.
4.19 If you refuse to attend interviews or do not make yourself available within business hours or at times deemed suitable for the host site.
4.20 If you fail 2 interviews with organisations you have agreed to interview with. In this situation we may terminate the process and cancel you from the Internship Programme at our discretion. Please see below for details of Failed Interviews.
A Failed Interview is considered to be:
- 4.21 When you have accepted the role you interviewed for, but the internship site declines to offer you the role.
- 4.22 If you decline an internship offer that we deem matches the requirements you have advised Intern NZ / Intern OZ at the time of application.
- 4.23 If you bring someone with you into the interview. Unless a support person is required and this has been approved prior to the interview.
- 4.24 If you have poor communication skills, insufficient or substandard English or other language issues such as difficulty with English comprehension.
- 4.25 If you fail to communicate with Intern NZ / Intern OZ in a timely manner in regards to interview feedback ie. within 48 hours without a valid and acceptable reason.
- 4.26 If you do not advise Intern NZ / Intern OZ of your decision ie. acceptance or decline of an internship offer in a timely manner (within 48 hours), unless mutually agreed 4.28 otherwise.
- 4.27 If you have not sufficiently prepared for the interview. For example you are late, inappropriately presented, untidy in appearance or failed to research the company (researched their website).
- 4.28 If you do not use the interview opportunity to ask the relevant questions and obtain information regarding the role, such as tasks, responsibilities, training, company/organisation details, daily hours, commute time, supervisor details, equipment details etc. It is the candidate’s responsibility to ask questions during the interview before accepting a role to ensure it is the right fit for them.
- 4.29 ALL INTERVIEW SITE DETAILS including the name of the company, and supervisor contact details are strictly confidential and you are not to share them with anyone.
- 4.30 You are not permitted to contact interview sites or supervisors after interviews without the permission of Intern NZ.
5.1 While we take every possible step to avoid issues at the internship site, they are not always avoidable. Should you face any issues you must contact us before taking finite action so we can take a part in actively resolving these. It is not acceptable for you to leave the internship without having completed the problem resolution process.
5.2 You must follow the Problem Resolution Process as advised by Intern NZ/ Intern OZ.
5.3 If during the time between us arranging the internship and you receiving final paperwork (the Memorandum of Understanding) and the start date for the internship there are any issues regarding the Host Site, such as the internship site contacting you and delaying the start or cancelling the internship, you must inform us immediately so we can manage the situation and if needed arrange another internship for you AT NO FURTHER COST TO YOU if circumstances permit and at our discretion.
6. Internship Termination Policy
Upon your acceptance, our confirmation of your Internship, and upon commencement of your internship, we may terminate your Internship with no refund of the Internship Programme Fee if:
6.1 You change attendance dates or times before confirming with Intern NZ / Intern OZ or the host site.
6.2 You change the attendance dates or times agreed to in the Memorandum of Understanding which consequently becomes unsuitable for the host site or the host site cancels the internship as a result of these changes.
6.3 You fail to start the internship on the agreed dates without communicating to Intern NZ / Intern OZ or the host site.
6.4 You fail to disclose information that impacts your ability to fulfill your internship commitments AFTER the internship is confirmed and the Memorandum of Understanding is finalised.
6.5 You are frequently absent from the Internship.
6.6 You exhibit any inappropriate or unacceptable behaviour or make unreasonable demands which Intern NZ / Intern OZ deems to be potentially damaging to our relationship with the host site.
6.7 At any time you are abusive, rude, unprofessional or inappropriate to your Internship Candidate Manager, Intern NZ / Intern OZ staff or Internship Host Supervisor.
6.8 You do not follow the Problem Resolution Process as advised by Intern NZ/ Intern OZ.
6.9 You are dismissed from your internship for any reason that points to a lack of professionalism or ability to fulfill the agreed upon tasks assigned to you.
7.0 Your host site initiates a justifiable termination of your internship for any reason.
7. Intern's Obligations and Responsibilities
Intern NZ / Intern OZ’s expectations of our Interns whilst on our programme are outlined below:
7.1 During the Internship it is expected that the Intern will perform the activities as outlined in the Memorandum of Understanding.
7.2 It is expected that the Intern will exercise all due care and maintain appropriate standards of behaviour at all times.
7.3 During the participation in the Internship, the Intern should:
- Comply with all reasonable workplace rules in relation to safety and behaviour.
- Comply with all reasonable standards, applicable legislation, codes or guidelines.
- Inform the host supervisor as soon as possible if you are unable to attend at the agreed time.
- Inform the host supervisor of any accident, injury or incident that occurs.
- Be familiar with and observe the host site's policies and procedures.
- Not do anything that would be detrimental to or harm Intern NZ's / Intern OZ’s relationship with the host site in any way.
- Keep confidential any / all confidential information of the host site that comes into the Intern's possession including all information related to intellectual property, technology, proposals, tenders, contracts, correspondence letters and any other such similar forms of information, relating to the Host site.
8. Certificate of Completion
On completion of your internship you will be eligible for a certificate of completion issued by Intern NZ / Intern OZ. This is to be requested.
8.1 Upon successful completion of your internship and assigned tasks given to you by your supervisor.
8.2 Once we have received your final 'Internship Feedback Form' as well as your supervisor's 'Evaluation Form'.
8.3 If you have completed your internship placement as per the dates outlined on your MOU agreement.
8.4 With no outstanding amount owing towards your programme fee.
9. Confidentiality
9.1 You agree to keep confidential all host information regarding sites you interview with/and or intern with.
9.2 You agree to keep confidential all information owned by, or in the possession of Intern NZ and Intern OZ that is not in the public domain and which Intern NZ and Intern OZ reasonably regards as private. It includes, but is not limited to:
• commercial agreements
• trade secrets
• information about financial affairs
• business methods and systems
• information and records about clients, potential clients, suppliers and employees
• business strategies, including merchandising, budgeting, market analysis, pricing, advertising, products and services
• computer software and data
• other information not known to the public.
The requirement for confidentiality applies at all times while the intern works for this host site, and after the internship programme has ended.
Last updated 15 February 2021
